Questions les plus fréquentes

Comment passer une commande ?

Vous pouvez facilement commander en sélectionnant un produit dans notre boutique en ligne et en l'ajoutant à votre panier. Les paiements sont sécurisés.

Quel est le délai de livraison ?

Les commandes passées auprès de notre société sont généralement livrées à votre adresse sous 3 à 7 jours ouvrables.

Est-il possible de retourner le produit ?

Si votre achat ne vous donne pas entière satisfaction, vous pouvez demander un retour dans un délai de 14 jours. Les conditions de retour sont détaillées sur notre site web.

Quels sont les modes de paiement acceptés ?

Les commandes passées auprès de notre société sont généralement livrées à votre adresse sous 3 à 7 jours ouvrables.

Où sont fabriqués les produits ?

Toutes nos boîtes et supports à gâteaux sont conçus et fabriqués avec soin en France.

Comment fonctionne le service client ?

Pour toute question, vous pouvez nous contacter via le formulaire de contact ou par téléphone et obtenir une assistance rapide et efficace.

Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail primehomefr@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

primehomefr@gmail.com

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail primehomefr@gmail.com